FAQ - 2LME

Our platform offers a suite of services designed to empower both professionals and clients. Here’s how we serve you:

Profile Creation: Build a detailed, customizable profile that highlights your skills and portfolio.
Service Booking: Use our intuitive booking system to schedule appointments and consultations seamlessly.
Marketplace Access: Showcase your work or find specialized services in our curated marketplace.
Community Engagement: Connect with peers and mentors to exchange ideas, collaborate, and grow professionally.

Each step is designed to simplify your experience and support your professional growth.

Booking an artisan is a straightforward, multi-step process:

Browse Profiles: Visit our "Find" page and filter artisan profiles based on your needs.
Review Details: Click on a profile to view work samples, client reviews, and detailed service descriptions.
Schedule Appointment: Use our integrated booking system to choose a convenient date and time.
Confirmation: Receive an instant booking confirmation along with further instructions or contact details.

This process is designed to make connecting with the right professional as smooth as possible.

Our cancellation policy is designed to offer flexibility while protecting the interests of both parties:

24-Hour Grace Period: You can cancel your booking within 24 hours of scheduling without any fees.
Post-24 Hour Cancellations: If you cancel after this period, service fees may apply according to our guidelines.
How to Cancel: Log in to your account, navigate to "My Bookings," select the appointment, and follow the cancellation prompts.

We recommend reviewing the detailed cancellation terms provided during the booking process for complete information.

Reaching our support team is easy and designed for your convenience:

Online Form: Visit our "Contact Us" page and fill out the support form with your query.
Email: Send a detailed message to support@2lme.com.
Live Chat: If available, use our live chat feature for immediate assistance.

Our dedicated support team is available to help you with any inquiries or issues.

Yes, we have a rigorous vetting process to ensure quality and reliability:

Credential Verification: We verify all provided qualifications and certifications.
Portfolio Review: Artisans submit portfolios or samples of their work for evaluation.
Interviews & Assessments: In some cases, a short interview or practical assessment is conducted.
Ongoing Reviews: Performance and client feedback are continuously monitored to maintain standards.

This multi-step process guarantees that only top-tier professionals are featured on our platform.

Becoming an artisan on our platform is a straightforward, multi-step process:

Registration: Sign up using our online registration form.
Profile Setup: Complete your profile by providing detailed information, uploading a portfolio, and listing your skills.
Verification: Submit any required credentials or proof of qualifications to undergo our verification process.
Approval: Once verified, your profile is activated, and you can start listing your services and connecting with potential clients.

Our goal is to make the onboarding process as seamless as possible so you can focus on showcasing your craft.

Joining our platform as an artisan is completely free. Here’s how our fee structure works:

No Membership Fees: Registration and profile setup are free of charge.
Service Fees: A nominal fee is applied only when you secure a booking through our platform.
Transparent Costs: All fees are clearly outlined during the booking process, ensuring complete transparency.

You can review our detailed fee schedule at any time on our website.

Frequently Asked Questions